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PRIVACY POLICY

Last updated: 19/09/2026

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The Preloved Lobby respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains what information we may collect, why we collect it, how it may be used and the choices available to you.

UK businesses handling personal data generally need to provide a privacy notice explaining purposes, retention and sharing in clear language. Information Commissioner's Office

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INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect information including:

  • your name

  • email address

  • telephone number

  • billing and delivery address

  • order and transaction details

  • product enquiries

  • sourcing requests

  • information submitted through forms

  • communications with us

  • website usage information

  • device and browser information

  • cookie and analytics information

Payment information may be processed directly by our payment providers and may not be stored by The Preloved Lobby.

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HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • process and fulfil orders

  • arrange delivery

  • respond to enquiries

  • manage returns and refunds

  • provide sourcing or private shopping services

  • manage customer accounts

  • prevent fraud and protect our business

  • maintain order and condition records

  • improve our website and services

  • comply with legal and accounting obligations

  • send marketing communications where you have consented or where otherwise permitted by law

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ORDER & PACKING RECORDINGS

For quality control, fraud prevention, order verification and dispute resolution, orders may be video-recorded during inspection, preparation and packing.

Recordings may include:

  • the item

  • its condition

  • identifying details

  • accessories

  • packaging

  • security tags

  • order references

  • relevant dispatch information

Packing recordings are normally retained for up to 30 days after dispatch.

Where a complaint, chargeback, suspected fraud, delivery dispute or legal matter is ongoing, relevant recordings may be retained for longer where reasonably necessary.

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SHARING YOUR INFORMATION

We may share personal information where necessary with service providers involved in operating our business, including:

  • website and e-commerce providers

  • payment processors

  • couriers and fulfilment providers

  • authentication providers

  • IT and cloud storage providers

  • professional advisers

  • analytics and marketing providers

  • regulators or authorities where legally required

We only share information where there is a legitimate business or legal reason to do so.

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INTERNATIONAL TRANSFERS

Some service providers may process personal information outside the United Kingdom.

Where this occurs, we take reasonable steps to ensure appropriate protections are in place where required.

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HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, fraud-prevention and dispute-resolution purposes.

Different types of information may be retained for different periods.

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MARKETING

If you subscribe to The Preloved Lobby newsletter or other marketing communications, we may use your contact details to send:

  • new arrivals

  • sourcing updates

  • product launches

  • events

  • brand news

  • occasional promotional communications

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

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COOKIES

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function. Other cookies may be used for analytics, personalisation or marketing.

Where consent is legally required, non-essential cookies will only be used after you have provided appropriate consent. The ICO says users should be informed about cookies, and agreement is generally required for cookies that are not strictly necessary. Information Commissioner's Office

Please refer to our cookie settings or cookie notice for further information.

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YOUR RIGHTS

Depending on the circumstances, you may have rights relating to your personal information, including rights to:

  • access your personal information

  • request correction of inaccurate information

  • request deletion in certain circumstances

  • object to certain processing

  • request restriction of processing

  • withdraw consent where processing is based on consent

You may contact us to exercise your rights or ask questions about how your information is used.

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CONTACT US

For privacy-related enquiries, please contact:

concierge@theprelovedlobby.com

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CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or the way we process personal information.

The latest version will always be available on this website.

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